Arrival and departure preparation
— heating or cooling on, beds made, water and gas on, shutters opened; then closed down properly when you leave.
Owner concierge
Owner concierge — the things that need someone on the ground
Checking the house is the core of what we do. But an empty home in Portugal generates errands, not just inspections — and they don't wait for your next flight. Owner concierge is the add-on for those: quoted per task, photo-confirmed, added to whichever CasaMinder plan you already have.
What we handle
Groceries and fridge stocking
— a short list sent the day before, receipts photographed, nothing you didn't ask for.
Tradespeople and deliveries
— we let them in, stay while they work, send you the before-and-after, and lock up. You never fly in for a plumber again.
Post, parcels and admin
— mail collected and scanned, parcels signed for, a Finanças or condomínio letter photographed to you the day it arrives.
Car and pool
— start the car, check tyres and battery, keep the pool from turning green between visits.
How it works
- 01
Tell us what you need on WhatsApp — a sentence is enough.
- 02
We quote it per task, before anything happens.
- 03
We do it, photograph it, and send you the update the same day.
- 04
It goes on your monthly CasaMinder invoice. No separate account, no retainer.
What we don't do
We are not a personal assistant service and we don't run rentals. No guest check-ins for short-term lets, no restaurant bookings, no event planning, no retainer packages. If that's what you need, we'll say so and point you somewhere honest.
Questions owners ask
Do I need a plan to use this?
Yes — concierge tasks are add-ons to Essential Care, Safe Home Plus, Guest Ready or Owner Administration. The plan is what gets us to your door regularly; the add-on is what we do while we're there.
How fast can you do something?
Routine tasks fit into your next scheduled visit. Urgent ones — a delivery tomorrow, a tradesperson at 9am — are usually possible with a day's notice in Setúbal and Lisbon; we'll tell you straight if not.
How do I know it was done?
Every task ends with photos and a one-line update, same as our checks.
What does it cost?
Quoted per task before we start, itemised on your invoice. Groceries and materials are passed through at cost with the receipt.